Privacy Policy – ZC88 Pakistan How We Protect Your Data

1Introduction

This Privacy Policy describes how ZC88 ("we", "our" or "the platform") collects, uses, stores and protects the personal data of players who use the ZC88 platform at zc88.wine. The policy applies to all ZC88 services — casino games, sports betting, live dealer tables, jackpot slots, card games, promotions and any other products or features available on the platform.

ZC88 operates as a responsible online gaming platform serving Pakistani players. We understand that privacy matters deeply to our members, particularly when it comes to financial transactions, identity verification and personal information. This policy is written to be clear and honest — not to bury important information in language that is difficult to understand.

By registering a ZC88 account or using any ZC88 service, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here. If you do not agree with any part of this policy, you should not use the ZC88 platform. This Privacy Policy should be read alongside the ZC88 Terms and Conditions, which together form the complete agreement between you and ZC88.

2What Data ZC88 Collects

ZC88 collects personal data in several different ways — through your registration, your use of the platform, your interactions with customer support and through automated technical means. The following table summarises the categories of data collected:

Data You Provide Voluntarily

When you register with ZC88, you provide your name, date of birth, Pakistani mobile number and email address. During identity verification, you provide your CNIC number and upload a copy of your identification document. When making a payment, you provide your chosen payment method details — Easypaisa, JazzCash, NayaPay, SadaPay, bank account for IBFT or card details. ZC88 does not store raw card numbers — these are handled by our certified payment processor and tokenised before being associated with your account.

Data Collected Automatically

ZC88 automatically collects certain technical data when you use the platform — your IP address, device information, browser type, operating system and session data. This data is used to ensure platform security, detect fraudulent access and improve technical performance. It is not used to identify you for marketing purposes without your consent.

3How ZC88 Uses Your Personal Data

ZC88 uses your personal data only for clearly defined purposes. We do not process your data in ways that you would not reasonably expect given the nature of an online gaming platform. The specific purposes for which ZC88 uses your data are:

• Account creation and management — registering your ZC88 account, maintaining your player profile and enabling login access.
• Identity verification — confirming that you are who you say you are, that you are over 18, and that the payment methods you use are registered in your own name.
• Processing deposits and withdrawals — sending and receiving PKR payments to and from your chosen payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard).
• Providing gaming services — delivering casino games, sports betting, live dealer tables and other platform features to you.
• Customer support — responding to your queries, resolving disputes and handling complaints.
• Bonus and promotion administration — verifying eligibility, applying bonus credits and tracking wagering requirements.
• Fraud prevention and security — detecting and preventing fraudulent accounts, money laundering, bonus abuse and other prohibited conduct.
• Legal compliance — meeting obligations under applicable laws related to online gaming, financial transactions and anti-money laundering requirements.
• Platform improvement — analysing how players use ZC88 to improve the interface, game selection and overall experience.
• Marketing communications — sending promotional emails and SMS messages about ZC88 bonuses, new games and special offers — only if you have opted in or not yet opted out.

4Legal Basis for Processing

ZC88 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contract performance — processing necessary to deliver the ZC88 services you have signed up for, including account management, game delivery and payment processing.
• Legal obligation — processing required to comply with applicable laws, including identity verification, anti-money laundering checks and record-keeping requirements.
• Legitimate interests — processing for fraud prevention, platform security, and improvement of services — where these interests are not overridden by your fundamental data rights.
• Consent — where you have given explicit consent, particularly for marketing communications and non-essential cookies. You can withdraw consent at any time.

5Who ZC88 Shares Your Data With

ZC88 does not sell, rent or share your personal data with third parties for their own marketing purposes. Your data may, however, be shared with the following categories of trusted service providers who assist in operating the ZC88 platform:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, bank partners (for IBFT) and international card processors (for Visa/Mastercard). These parties receive only the minimum data necessary to process your specific transaction.
• Identity verification services — third-party KYC (Know Your Customer) platforms that verify your CNIC and identity documents. These services operate under strict data processing agreements with ZC88.
• Game providers — software providers who supply the casino games, live dealer streams and sports data that power ZC88's gaming products. These providers may receive anonymised game session data.
• Cloud and server infrastructure providers — companies that host and maintain the servers on which ZC88 data is stored. These providers are contractually bound to handle data securely.
• Regulatory and legal authorities — government bodies, law enforcement agencies or courts where ZC88 is legally required to disclose information.
• Fraud prevention agencies — shared databases used to prevent money laundering and identify fraudulent accounts.

All third-party data processors engaged by ZC88 are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific service they provide to ZC88.

6Cookies & Tracking Technologies

ZC88 uses cookies and similar tracking technologies on the zc88.wine platform. Cookies are small text files placed on your device that help the platform function correctly and enable ZC88 to understand how players use the platform.

Types of Cookies Used by ZC88

• Essential cookies — required for the platform to function. These enable your login session, remember your language preferences and maintain your betting session. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to measure how players use ZC88 — which pages are visited most, how long sessions last, where users encounter difficulties. This data is aggregated and anonymised. ZC88 uses this information to improve the platform experience.
• Preference cookies — remember your settings and preferences to personalise your experience on ZC88, such as your preferred game category or notification settings.
• Security cookies — help ZC88 detect and prevent fraudulent login attempts, session hijacking and other security threats.

ZC88 does not use third-party advertising cookies or social media tracking pixels. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ZC88, though some preferences may not be saved between sessions.

7How ZC88 Protects Your Data

Data security is not a feature ZC88 has bolted on — it is built into the architecture of the platform from the ground up. The key security measures protecting your personal data on ZC88 include:

• 256-bit SSL/TLS encryption on all data in transit between your device and ZC88 servers.
• Encrypted data storage — personal data and financial records are stored in encrypted form on restricted-access servers.
• Access controls — only authorised ZC88 personnel with a verified operational need can access personal data. All access is logged and subject to audit.
• Tokenisation of payment data — raw card numbers and payment credentials are never stored on ZC88 systems. Payment data is tokenised by our certified processors.
• Two-factor authentication (2FA) — available for all ZC88 accounts. ZC88 strongly recommends enabling 2FA to add an additional layer of protection beyond your password.
• Regular security audits — ZC88's platform security is subject to regular internal and third-party reviews to identify and address vulnerabilities.
• Intrusion detection systems — automated monitoring detects and alerts on unusual access patterns, potential breaches and suspicious platform activity in real time.

If ZC88 becomes aware of a data breach that poses a risk to player rights, affected players will be notified promptly with details of what data was involved, what ZC88 is doing about it, and what steps players should take to protect themselves.

8How Long ZC88 Retains Your Data

ZC88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The general retention principles applied by ZC88 are:

• Active account data — retained for as long as your ZC88 account remains open, plus any legally required period after closure.
• Transaction and financial records — retained for a minimum of five years after the last transaction, in accordance with anti-money laundering and financial record-keeping requirements.
• Identity verification documents — retained for a minimum of five years from account closure, as required for KYC compliance purposes.
• Customer support records — retained for three years from the date of the last interaction, to enable resolution of any future disputes or complaints.
• Technical and usage logs — retained for up to 12 months and then anonymised or deleted.
• Marketing preference records — retained for as long as necessary to honour your opt-out preferences.

Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification. ZC88 does not retain personal data "just in case" — deletion schedules are strictly enforced.

9Children's Privacy

ZC88 is strictly an 18+ platform and does not knowingly collect personal data from anyone under the age of 18. The ZC88 registration process includes age verification and any account where the player is subsequently found to be under 18 will be closed immediately. Any personal data collected in connection with an underage account will be deleted as soon as it is identified, except for records that must be retained for legal compliance purposes.

If you believe a minor has registered with ZC88 using false information, please contact support@zc88.wine immediately with the details. ZC88 will investigate and take appropriate action within 48 hours of receiving the report.

10Marketing Communications

ZC88 may send you marketing communications about new games, promotions, bonuses and platform features via email and SMS. These communications are sent only to players who have not opted out of marketing. When you register with ZC88, you have the option to opt in to or opt out of marketing communications — your preference is recorded and respected from that point forward.

How to Opt Out

You can stop receiving ZC88 marketing communications at any time by:

• Clicking the unsubscribe link in any ZC88 marketing email
• Updating your communication preferences in your ZC88 account settings
• Emailing support@zc88.wine with the subject line "Marketing Opt-Out"

Opt-outs are processed within 48 hours. Note that opting out of marketing communications does not affect essential service communications — ZC88 will still send you transactional emails about your deposits, withdrawals, and account security even if you opt out of marketing.

11Third-Party Links

The ZC88 platform does not contain links to external third-party websites. All links on zc88.wine lead to other pages within the ZC88 platform. This Privacy Policy applies exclusively to the ZC88 platform and does not cover any external services that may be used in connection with payments — such as the Easypaisa app or JazzCash portal — which have their own separate privacy policies that you should review directly with those providers.

12Changes to This Privacy Policy

ZC88 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, new legal requirements or improvements in how ZC88 operates. The date of the most recent revision is shown at the top of this page — the current version is always available at zc88.wine/privacy-policy.

If ZC88 makes a material change to this Privacy Policy — one that significantly affects how your personal data is used — registered members will be notified by email at least 14 days before the change takes effect. Minor clarifications and non-material updates may be made without individual notice.

Your continued use of ZC88 after any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using ZC88 and may request account closure by contacting support.

13Contact ZC88 About Privacy

For any questions, concerns or requests relating to this Privacy Policy or the personal data ZC88 holds about you, please contact the ZC88 privacy team using the details below:

• Email: support@zc88.wine (Subject: "Privacy Policy Query" or "Data Rights Request")
• Live Chat: Available via the ZC88 platform after login — 24/7
• Response Time: All privacy-related enquiries acknowledged within 5 business days
• Data Rights Requests: Completed within 30 days of receipt
• Languages: Urdu and English